Roulette Privacy Policy — How Is Your Data Kept Safe?

When you register on the roulette platform, we collect your name, email address, date of birth, and mobile number — all essential for managing your account. For identity verification purposes, we may request your National ID or passport details, which are stored with full security. Your device type, operating system, browser version, and IP address are logged automatically to support platform security and technical improvements.

For BDT transactions, we record your payment method (e.g., bKash, Nagad, Rocket), the transaction date, and the amount; however, your full bank or mobile banking PIN is never stored. Your browsing behaviour on the platform, gaming history, betting patterns, and session duration are collected to help create a personalised experience. Some usage data is also collected automatically through cookies and similar tracking technologies, which we explain in full detail and with complete transparency in the following section.

Your data is first and foremost used to create, manage, and verify your account — ensuring that only you can access it. It is also essential for processing transactions, confirming deposits and withdrawals, and maintaining BDT payment records. To personalise your experience on the roulette platform, we analyse your preferred games, betting patterns, and activity history.

Your email and mobile number are used to send you promotional offers, bonus updates, and important platform notifications; you can opt out of these communications at any time. Your data also plays a key role in detecting fraud, preventing unusual account activity, and implementing our responsible gaming policy. Data is further used for analytical purposes to resolve technical issues, conduct security checks, and improve the overall user experience.

Cookies are small text files stored in your browser that help the roulette platform remember your login status, save your language preferences, and keep your session secure. We primarily use three types of cookies — essential cookies (to keep the platform running), functional cookies (to remember your preferences), and analytics cookies (to understand usage patterns). All cookies except essential ones can be disabled at any time through your browser settings.

We do not use any third-party advertising tracking cookies — your privacy matters more to us than ads. Local storage and session storage are used solely to keep the platform running smoothly, such as saving your position mid-game. If you reject all cookies, some platform features may be limited, particularly the option to stay logged in.

Roulette uses industry-leading SSL/TLS encryption to protect your data both in transit and at rest. Sensitive payment information is stored with an additional layer of encryption and is accessible only to authorised personnel. Our servers undergo regular security audits, and any unusual access attempts are automatically detected and blocked.

Your account password is never stored in plain text — only as an encrypted hash, meaning no staff member can ever view it. Data backups are taken regularly and stored in separate, secure locations to keep your information safe in the event of any technical issue. Even after account closure, certain data may be retained for a specified period as required by regulatory or legal obligations, after which it is permanently deleted.

Roulette never sells your personal data or shares it with third parties for advertising purposes — that is our firm policy. However, to deliver our services, we do share limited information with trusted partners such as payment gateway providers and game software companies. These partners receive only the minimum data necessary to perform their services and are bound by strict confidentiality agreements with us.

Data may be disclosed in response to lawful requests from Bangladeshi law enforcement or regulatory authorities; in such cases, we always seek legal guidance and provide only the minimum information required. In the event of a corporate restructuring or merger, your data may be transferred to the new entity, but the protections in this Privacy Policy will remain in place and you will be notified in advance. In short — your data is used solely to deliver your service, not for any other commercial purpose.

Roulette believes every user should have full control over their own data. You can contact us at any time to request a complete copy of the information stored in your account, and we are obliged to provide it within a reasonable timeframe. If any of your details are incorrect or out of date, they can be updated directly through account settings or by reaching out to our support team.

You can request that your account and associated data be deleted at any time; however, certain information may need to be retained for a specific period for legal or regulatory reasons. To stop receiving promotional emails or SMS messages, use the unsubscribe link at the bottom of any message or adjust your preferences through account settings. If you have any concerns about how your data is being processed, our support team is always ready to help.

Roulette may update this Privacy Policy from time to time as needed — particularly when new services are introduced or in response to legal changes. You will be notified of any significant updates via email or an in-platform notice before the changes take effect. The date of each update will be clearly displayed at the top of the page so you can easily identify the latest version.

Continued use of the platform after a revised policy takes effect will be taken as your acceptance of the updated terms. For significant changes, however, we may seek your active consent. For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to our support team directly — we aim to respond within business days. Protecting your privacy is our responsibility, and we take it seriously.